Contact Us
Get in Touch with Novanity Official
We’re here to help! Whether you have a question about an order, need assistance with a product, or simply want to learn more about our collections, our customer support team is ready to assist you.
At Novanity Official, we value every customer and strive to provide fast, friendly, and reliable support. We aim to respond to all inquiries as quickly as possible.
Customer Support
If you need assistance with any of the following, please don’t hesitate to contact us:
- Order status and tracking
- Product information and sizing
- Shipping and delivery questions
- Returns and exchanges
- Payment inquiries
- General customer support
Contact Information
Email: support@novanityofficial.de
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (CET)
Saturday: 10:00 AM – 4:00 PM (CET)
Sunday & Public Holidays: Closed
Response Time
We aim to reply to all customer emails within 24–48 business hours. During weekends, holidays, or peak shopping seasons, response times may be slightly longer, but we will always do our best to assist you as quickly as possible.
Order Support
To help us resolve your request faster, please include the following information when contacting us:
- Your full name
- Order number
- Email address used to place the order
- A brief description of your question or issue
- Photos (if your inquiry relates to a damaged or incorrect item)
Providing these details allows our support team to assist you more efficiently.
Frequently Asked Questions
Before contacting us, you may find answers to common questions on our website, including information about shipping, returns, refunds, and order processing.
We’re Here for You
Your satisfaction is important to us. Whether you have a simple question or need help resolving an issue, our team is committed to providing professional and helpful customer service every step of the way.
Thank you for choosing Novanity Official. We look forward to assisting you.