Last Updated: July 14, 2026

Thank you for shopping with Novanity Official. We are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy to understand how we process, ship, and deliver orders.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Once your order has been shipped, you will receive a confirmation email with your tracking information, where available.

Please note that processing times may be longer during holidays, promotional events, or periods of high order volume.

Shipping Destinations

We offer shipping to customers in many countries worldwide. Availability may vary depending on your location and local shipping regulations.

If we are unable to ship to your destination, we will notify you as soon as possible and issue a refund if necessary.

Estimated Delivery Time

Delivery times begin after your order has been processed and shipped.

Estimated delivery times are:

  • Germany: 2–7 business days
  • Europe: 5–10 business days
  • International: 7–20 business days

These delivery estimates are provided for guidance only and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.

Any available free shipping offers or promotional shipping rates will be clearly displayed during checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details, if tracking is available for your shipment.

Please allow up to 48 hours for tracking information to become active after shipment.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather conditions
  • Public holidays
  • Courier service disruptions
  • High shipping volumes
  • Incorrect or incomplete shipping addresses

We appreciate your patience should any unexpected delays occur.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

Novanity Official is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us immediately. We will do our best to update your information if your order has not yet been processed.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible.

Include your order number and any relevant photos (if applicable), and we will work with the shipping carrier to resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Novanity Official

Email: support@novanityofficial.de

Our customer support team will respond as quickly as possible and will be happy to assist you.